At Beard-Labs, we are committed to protecting the privacy and security of our customers and site visitors. We have updated our privacy policy to make it as clear and easy to understand as possible, but if you have any questions at any point about how we protect Your Privacy, drop us a line at info@beard-labs.com and we’ll be happy to help.
For all our services, the data controller — the company that’s responsible for your privacy— is Beard-Labs (“Beard-Labs Organic Beard Products”).
Information Collected
We use your information in a number of different ways — what we do depends on the information. The information below sets this out in detail, showing what we do, and why.
WHAT: Your name and contact details (if only provided by you)
WHY:
- To deliver your purchases to you and keep you updated in the process (order updates, shipping information, delivery updates…).
- For fraud prevention – to prevent and detect fraud against you or Beard-Labs.
- For marketing purposes across the web – to keep you updated on product launches, sales, tips and more.
WHAT: Your purchase and contact history with us
(previous orders and contact via email or chat)
WHY:
- Provide customer service support, to provide you with the best service possible.
- Sell you our products: know what you’ve put in your cart, what products you’ve bought and let you know about relevant products in the future.
- Provide customer care and issue returns, we cannot do that without knowing what you’ve bought!
WHAT: Information about your phone or device, and how you use our site
(Information you give us when you browse our site, including your IP address and device type)
WHY:
- Improve our website, for instance, making it mobile first so you can navigate it more easily.
- To protect our website against fraud.
WHAT: Information from accounts you use to log in to Beard-Labs
WHY:
- To enable you to log into our website easily without having to create a specific account. The information we have access to is limited.
Sharing your information
We do not sell any of your personal data to any third party – including your name, address, email address or purchase history. When you share your data with Beard-Labs, you can trust that it will stay safe. However, we share your data with the following categories of companies as an essential part of running our business:
- Companies that do things to deliver your Beard-Labs items to you, such as payment service providers, warehouses, order packers, and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
Seeing ads for Beard-Labs online
We use online advertising to keep you up to date with the latest from The Beard-Labs.
Like many companies, we target Beard-Labs ads to you based on your behavior online. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Beard-Labs (for example, your purchase history, and the content you read on our site).
Keeping your information
We’ll hold your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary.
Your rights
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (such as this privacy policy statement)
- The right to access the personal information we hold about you
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to stop direct marketing messages, which you can do through your account
- The right to request that we transfer or port elements of your data either to you or another service provider
IP Addresses and Cookies.
Beard-Labs may use your IP address to help diagnose problems with its server, and to administer the Site. Your IP address is used to help identify you and to gather broad demographic information. IP addresses are also used to provide an audit trail in the case of any attempted illegal or unauthorized use of the Site.
Our website also uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.
There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on Beard-Labs, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
Third Party Sites.
The Site may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under Beard-Labs control. The privacy and security practices of websites linked to or from the Site are not covered by this Privacy Policy, and Beard-Labs is not responsible for the privacy or security practices or the content of such websites.
Changes.
Beard-Labs reserves the right to change or update this Privacy Policy at any time by posting a notice at the Site. Information collected by the Service is subject to the Privacy Policy in effect at the time of use.
Contact.
If you have any questions regarding this Privacy Policy or your dealings at this Site, please contact info@beard-labs.com